Terms of Service

1. Authenticity & Quality Assurance

All watches, perfumes, sunglasses, and gift accessories listed on Urban Fragrance & Watches are thoroughly inspected for quality and guaranteed authentic prior to dispatch.

2. Orders & Countrywide Fulfillment

Orders are processed promptly upon confirmation. Delivery across Kenya is available at a flat rate of KSh 200, with free collection available at our Nairobi CBD shop.

Nairobi deliveries are fulfilled within 24 hours. Countrywide parcels arrive within 24 to 48 hours.

3. Returns & Replacements

In accordance with our 3-Day Return Policy, items must be returned within 3 days in original, unused condition with all tags and seals attached to qualify for replacement or refund.