Urban Fragrance & Watches Policies
Customer Support & Physical Store Location
Visit our Nairobi shop or connect with our customer care concierge
Last Updated: September 2026
1. Physical Store Location
Shop No. 10, mezzanine floor, Kapok Hotel, Latema Road, Nairobi CBD.
Landmarks: Next to GreenCourt Business Centre and directly opposite Maximum Miracle Centre.
2. Operating Hours
Monday to Saturday: 7:00 AM – 8:00 PM
Sunday: Closed
3. Direct Contact & Customer Care
Phone / WhatsApp: +254 740 330 858
Email: [email protected]
Google Maps: https://maps.app.goo.gl/Wgf1VvSGejTQwx2X9
Need Immediate Assistance or Have Questions?
Our concierge team is available Monday through Saturday from 7:00 AM to 8:00 PM.
